Support
Help with bookings, your account and anything you see on OXLY. Answers come from the team that builds it.
Contact
- Help and questionshelp@oxly.euBookings, your account, a business page — anything that is not working the way it should.
- Privacy and your dataprivacy@oxly.euAccess, correction, export and erasure requests, and anything about how your data is handled.
- Legal noticesa.samoylov@inspot.adFormal notices, copyright and trademark complaints, and requests from authorities.
We reply within one business day. There is no phone line — everything is handled in writing, so there is a record of what was asked and what was done.
Before you write
- The email address or phone number your OXLY account uses.
- The booking, business or review you are writing about — a link or a screenshot is enough.
- Your device and app version, if something is not working.
- What you expected to happen, and what happened instead.
Common questions
Change or cancel a booking
Open your bookings in the app, choose the one you mean and use Reschedule or Cancel booking. How late you can cancel, and whether a deposit is kept, are set by the provider and shown to you before you confirm.
Booking, Cancellation & Refund PolicyPayments and refunds
OXLY does not take payment for services. You pay the provider directly, on their terms, and a refund is settled with them. If you cannot resolve it between you, write to us and we will look at the booking.
Fees & Pricing Transparency PolicyReport content or an account
Every photo, review, comment, story, chat and business page carries Report in its menu. Reports reach a person, not an inbox nobody reads. Anything involving a child, a credible threat or illegal activity is looked at first.
Report AbuseBlock a person or a business
Blocking hides their content from you, stops messages in both directions and prevents new bookings between you. The list is in Profile → Account settings → Blocked accounts, and you can unblock from there at any time.
Delete your account or get your data
In the app: Profile → Account settings → Privacy → Account deletion. Deletion is scheduled with a 30-day window and can be cancelled from inside the app while it runs. You can also ask us for a copy of your data.
Request data deletionTrouble signing in
OXLY signs you in with email, phone, Google or Apple. Use the method you signed up with — a Google account and an email account with the same address are not the same account. If you still cannot get in, write to us from the address on the account.
Running a business on OXLY
A business page, services, staff, schedules and your client base are set up on the web. If something is wrong with your bookings or your page, write to us and include the business name.
OXLY for businesses
Terms and policies
The full set — terms of use, privacy, cookies, community standards, complaints and the country addenda — is in the Legal Center.